Position Profile

Our Call Centre, the HIVE, is looking for highly talented, competitive sales professionals to grow our outbound sales team and provide our clients with best in class fundraising services. If you are like-minded, passionate about making a difference and have incredible sales skills to offer, we are looking for you to join us as an Outbound Donor Acquisition Specialist!

As an entrepreneurial, rapidly growing company, we are seeking individuals who are excited to trailblaze the development of a new business unit and revenue stream. Successful candidates would be motivated to develop as sales professionals, engage in personal growth, and seek advancement opportunities within Globalfaces Direct.


As an Outbound Donor Acquisition Specialist, your primary responsibility is to acquire a high volume of quality donors for our partners – i.e. Canada’s major charities. Following up from initial door to door fundraiser engagements, you will engage in value-based selling, furthering the charity relationship with potential donors, and ensuring the success of key fundraising campaigns. You will play a key role in not only helping to empower communities overseas by conveying their stories, but also helping to transform the perspective of Canadians on the shape of charitable giving.

What You Will Do at GFD

  • Enthusiastically engage prospective & lapsed donors to understand their needs, customise our offering and ultimately acquire monthly donations to meet individual and team weekly sales targets.
  • Execute against departmental sales strategy, tracking results and ability to quickly develop creative new strategies with an entrepreneurial spirit to ensure KPIs are being met.
  • Develop creative solutions to challenges faced by donors such as payment methods, technology issues, representative verification, and charity knowledge.
  • Find personal satisfaction in activities and responsibilities available in the job; enjoying the essence of sales work, embracing and cultivating the entrepreneurial spirit of Globalfaces Direct.

What You Bring to GFD

Your Experience

  • Demonstrated experience of 1-2 years in a business administration, data entry or operations administrator role.

Your Skills, Competencies, Knowledge & Abilities

  • Strong verbal communication and listening skills with an innate ability to be charismatic, socially intelligent, and persuasive
  • Competitive drive, internally motivated to hit the ground running and exceed targets
  • Friendly, motivated and perseverant self-starter with the ability to engage with a wide range of personalities on the phone.
  • Bold, willing to take risks and think outside the box to problem solve in a timely manner.
  • An instinct for team playing and the desire to be part of a successful, hardworking, results-oriented and supportive team.
  • Passion for making an impact.
  • A proven understanding of the complete sales cycle from rapport building, needs analysis through to objection handling, and closing.
  • Goal-oriented to meet and exceed daily, weekly, and monthly targets and activities.
  • Participate and contribute in daily team huddles to build sales skills, support team learnings, and refine daily sales tactics.

Your Technical skills

  • Digital literacy skills; ability to juggle several online platforms and use a soft-phone program.
  • Ability to learn and apply new technologies and applications swiftly.

What GFD Offers You

  • A competitive base salary and generous bonus opportunity.
  • Paid sick days and comprehensive benefit packages.
  • Meaningful opportunities for community engagement through volunteering opportunities.
  • The opportunity to grow your career with an organization that will continue to grow at a rapid pace for the foreseeable future while learning also learning how to analyse data and make sound business decisions
  • An open, inclusive and diverse working environment.

Additional Information

  • Any offer of employment will be subject to verification of employment and education background checks, including a criminal record check
  • Candidates must be legally entitled to work in Canada at the time of their application.


Globalfaces Direct promotes a diverse, inclusive and accessible workplace. We are committed to creating a working environment that is barrier-free and we are prepared to provide accommodation for people with disabilities. If selected for an interview, please advise our Recruiting Manager if you require reasonable accommodation during the interview and assessment process and we will work with you to meet your accessibility needs.

*This position qualifies for the Employee Referral Program.

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