CUSTOMER SUCCESS MANAGER

Position Profile

Working within a team environment, the Customer Success Manager (CSM) will be responsible for oversight of the end-to-end client lifecycle including ongoing account management activities. The primary mandate of the CSM is to help GFD’s clients across North America drive top line revenue growth, furthering their impacts in the respective communities they serve.

The Customer Success Manager further drives value by ensuring accurate reporting that informs critical business and client decisions.

What You Will Do at GFD

  • Provide exceptional account oversight by taking complete ownership of the success of each client relationship.
  • Establish, nurture and cultivate strong professional relationships with a diverse portfolio of charity partners.
  • Analyze data and prepare forecasts to identify key KPIs that help our partners make sound business decisions.
  • Develop, maintain, review and deliver weekly client update reports, ensuring GFD’s clients’ KPIs are on-track and inline.
  • Work to understand GFD’s partner’s needs and present relevant solutions that drive top line revenue for both GFD and our charity partners.
  • Prepare and lead weekly, quarterly and annual client presentations.

What You Bring to GFD

Your Experience

  • 2-5 years of relevant experience in a B2B sales, business development or account management role.

Your Skills, Competencies, Knowledge & Abilities

  • Personable with a high EQ – You’re highly adept at working with people and you’re a natural at building strong relationships with people at all levels of the organization.
  • Farmer with a touch of hunter – You relish the opportunity to build relationships from the ground up and you also enjoy presenting new business opportunities to those established relationships.
  • Inherent initiative – You have the ability to identify inefficiencies and you innately take appropriate action.
  • High energy – You’ve got the capacity to work effectively in a rapid pace, tight deadline work environment.
  • Multitasker – You’re capable of managing multiple clients/projects at once, adhering to strict deadlines and you posses superior organizational skills.
  • Wordsmith – You posses outstanding verbal and written communication skills and are comfortable presenting in both virtual and live environments.
  • Team player – You’re an all-for-one and a one-for-all type of collaborative team player.
  • Trustworthy – You maintain the highest levels of integrity and professionalism and can be trusted to be discreet with confidential information.

Your Technical skills

  • Strong MS Office skills and familiarity, particularly in Excel and PowerPoint.
  • Familiarity and proficiency with Google Suite applications and programs.
  • Experience with business intelligence software, notably Power BI is an asset

Your Education

  • Post-secondary degree in Business, Communications, Project Management or related discipline, OR
  • Combination of relevant education and work experience

What GFD Offers You

  • A competitive base salary and generous bonus opportunity.
  • Paid sick days and Employee Assistance Programs, including mental health resources.
  • A comprehensive benefit packages.
  • Meaningful opportunities for community engagement through volunteering opportunities.
  • The opportunity to grow your career with an organization that will continue to grow at a rapid pace for the foreseeable future.
  • An open, inclusive and diverse working environment.

Additional Information

  • Any offer of employment will be subject to verification of employment and education background checks, including a criminal record check
  • Candidates must be legally entitled to work in Canada at the time of their application.

ACCESSIBILITY

Globalfaces Direct promotes a diverse, inclusive and accessible workplace. We are committed to creating a working environment that is barrier-free and we are prepared to provide accommodation for people with disabilities. If selected for an interview, please advise our Recruiting Manager if you require reasonable accommodation during the interview and assessment process and we will work with you to meet your accessibility needs.

*This position qualifies for Employee Referral Program.

    Apply Now






    Jr. DATA ANALYST

    The Jr. Data Analyst converts data into compelling narratives that shape our business strategy and provides insights to our partners.

    OUTBOUND DONOR ACQUISITION SPECIALIST

    As an OBDA Specialist, you will engage in value-based selling, furthering the charity relationship with potential donors, and ensuring the success of key fundraising campaigns.

    DONOR EXPERIENCE REPRESENTATIVE (DER)

    In this role, you will provide our donors and fundraisers with the best in class verification services.

    DATA ADMINISTRATOR

    The Data Administrator is responsible for reviewing and validating data requests in accordance with guidelines, and procedures within the defined service level agreement for all internal and external stakeholders.

    TALENT ACQUISITION SPECIALIST

    The Talent Acquisition Specialist will execute against a focused recruitment strategy to secure the most highly qualified
    candidates for the rapid growth of our Company across North America.

    FINANCIAL PLANNER & ANALYST (FP&A)

    Driving GFDs financial health and business strategy, you analyse business trends and results to advise on our performance and explore potential growth scenarios. Through careful budgeting, forecasting and analytical processes, you provide insights to the Senior Leadership team to build strategic plans and review investments.

    BILINGUAL DONOR EXPERIENCE REPRESENTATIVE – FRENCH/ENGLISH

    In this role, you will provide our donors and fundraisers with the best in class verification services.