Account director – USA BASED ROLE

Position Profile

This role is based at our United States HQ Office in Charlotte, North Carolina.

Within the first month of being hired, the candidate must be able to travel to our HQ Office based in Canada for mandatory training.

Are you a proven, strategic leader who is not afraid to challenge the status quo? Do you see opportunities where others don’t? Do you enjoy creating, growing, and nurturing relationships within all levels of an organization while creating value for all parties? If so, Globalfaces is the right place for you! Globalfaces drives recurring, sustainable donations through face-to-face and telephone fundraising. With rapid growth in the United States, the Account Director will serve as a senior resource for a portfolio of American clients.

We have many diverse partners and are looking to add more diverse partners in the United States. This role is one that continuously needs to adapt. You will need to wear different hats. Operations will not always be smooth sailing. However, if you are looking for a challenging, rewarding career and want to be a crucial piece of a well-known, growing team, Globalfaces wants to work with you!

What You Will Do

The Account Director is a key strategist and team member whose accountabilities include:

Client Management

  • Develop an intimate understanding of each client account by proactively seeking out information about their history, mission, values, value proposition for donors, etc.
  • Develop long-lasting, mutually beneficial relationships with clients by ensuring that overarching campaign goals are met, future benchmarks are created and changing industry trends are constantly evaluated.

Business Development

  • Work closely with the BD team to transition new clients from development, to implementation, to launch, to steady state.
  • Identify and capitalize on opportunities to add value to client partnerships and to expand the scope of the partnership by introducing innovative solutions.

Customer Service

  • Work closely with Customer Success Canada team to coordinate fulfillment of day-to-day tasks, including but not limited to:
    • Facilitating launch schedule and completion of associated action items such as IT integration, HIVE (Call Centre) integration, ordering of materials, scheduling canvasser training;
    • Scheduling weekly check ins and ensuring KPIs/field activity are communicated effectively to clients
    • Territory management;
    • Complaint investigation/follow up;
    • Budget management.
  • Frequent travel across the US, and occasionally to Globalfaces’ national headquarters in Toronto, Ontario, Canada.
  • Opportunity to emerge into a Leadership role within 6-12 months, continuing to nurture key partnerships and recruiting/managing a team of customer success managers.

What You Bring to the role

Your Experience

  • 4-6 years demonstrated experience working in an account management-based environment where duties included client retention and contributions which resulted in favourable business outcomes
  • Previous people manager experience with minimum 2 years as a Supervisor/Manager
  • Non-profit fundraising industry experience highly preferred

Your Skills, Competencies, Qualities & Abilities

  • Ability to develop in-depth understanding of client needs and develop strategies to build and maintain strong relationships
  • Demonstrated ability to think analytically
  • Ability to collaborate and enable teams
  • Problem solver with a solution-oriented approach
  • Curious and Inquisitive self-starter who is not afraid to challenge, dismantle and rebuild existing processes in an effort to improve efficiency and better manage the flow of client operations

Your Education

  • Bachelor’s degree or diploma in Business, Marketing or a related discipline preferred

What WE Offer You

  • A competitive base salary + generous bonus opportunity.
  • Medical benefit packages.
  • Hybrid schedule with opportunities to work in person (Charlotte, NC) and remotely when needed.
  • A chance to represent world-class charities while pursuing career advancement in a fast-paced, corporate setting.
    • The opportunity to grow your career with an organization that will continue to grow at a rapid pace for the foreseeable future.
    • An open, inclusive and diverse working environment.

    Additional Information

    • Any offer of employment will be subject to background checks, including a criminal record check
    • Candidates must be legally entitled to work in the USA at the time of their application.


    We promote a diverse, inclusive and accessible workplace. We are committed to creating a working environment that is barrier-free and we are prepared to provide accommodation for people with disabilities. If selected for an interview, please advise our Recruiting Manager if you require reasonable accommodation during the interview and assessment process and we will work with you to meet your accessibility needs.

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