OUTBOUND DONOR ACQUISITION
Our customer acquisition representatives are able to seek donor upgradation, reaffirmation of failed payments and recovery of lapsed donors. We also are experienced in utilizing active leads, such as those generated during a F2F campaign, and converting them into either recurring or one-time donors.
Our representatives are prepared to respond to inbound fundraising inquiries. Along with taking donor acquisition verification calls the HIVE is experienced in supporting charity partners with on initiatives such as inbound Donor Service overflow.
At GFD, we understand the necessity of ongoing communication to establish strong sustainer relationships. We specialize in establishing regular communications with donors to secure their ongoing support. This includes the facilitation of a donor journey and a variety of stewardship initiatives, such as welcome calls, SMS follow-ups, email updates, newsletters, and surveys.
A turn-key fundraising solution allowing potential donors to text or video chat with our Virtual Fundraiser. Online chat solutions like this have been proven to decrease bounce rates, increase conversions and provide increased customer satisfaction and support. Available on your donation landing page, through events, QR codes at the door, and so much more!