Call Center Manager

Posting location: Toronto, On

We are a leader in our industry because we work together, share common values and encourage growth and achievement. We offer many career paths that attract a wide variety of talent and skills.

We are looking for someone upbeat, outgoing, friendly, and professional with a good work ethic to join our team!

Job title: Call Center Manager
Work type: Full-time
Working Hours: Flexible Schedule
Office Location: Victoria Park and Sheppard Ave, North York
Compensation: This is a salaried position (compensation depends on skills and experience)

What we offer:

  • Permanent, full-time position
  • Competitive salary
  • Paid training
  • A collaborative and interactive team environment
  • A professional and casual dress code
  • The chance to move along a variety of career paths with amazing networking potential within the Call Center team as well as the larger organization
  • Coordinate and direct the daily operations of a team of employees.
  • Contribute to the success of your function through your leadership role with your colleagues.
  • Provide daily coaching and feedback, recognize and reward accomplishments and contributions, introduce new processes and procedures, and track performance to achieve set goals.
  • Process exception items, resolve complex issues, review and recommend system modifications, conduct quality reviews, and monitor daily business.
  • Interact directly with partners and groups within the organization and will be accountable for deliverables to them on a daily / monthly basis.
  • Track and develop talent within your team to prepare and produce future leaders.
  • Recommend human resources’ actions such as hiring, corrective action, terminations, salary actions, and promotions.
Minimum Qualifications:
  • College diploma or equivalent experience in related industry
  • 1-3 years of call center management experience preferred
  • Strong written communication skills
  • Proficient in Word, Excel and PowerPoint
  • Must be able to effectively communicate with agents, and management
  • Flexible, detailed, and able to successfully adapt to change
  • Ability to work independently
  • Excellent attention to detail
  • Demonstrated ability to train and develop new and existing support agents
Desired Skills and Experience:
  • Listening skills
  • Excellent Communication skills
  • Customer Service
  • Performance Management
  • Teamwork
  • Quality Management
  • Proven ability to achieve and maintain departmental quality standards
  • Dependable, and able to maintain confidential information

Apply Now!

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Contact Us Today

25 Lesmill Rd. Ste 09 Toronto, Ontario
Local: 647-313-3284
Toll Free: 1-877-688-3384
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