It is essential to shape donors’ experience from the beginning. You want to ensure that their first experience with your organization is a positive one. Welcome calls are a fundamental component of donor retention. GFD believes in going the extra mile to create a lasting impression on behalf of our charity partners. Showing a little gratitude towards donors goes a long way. Welcome calls serve the purpose of giving thanks for our donors’ generosity and loyalty.
There are other benefits of welcome calls besides donor satisfaction and loyalty. They help reduce donor attrition and provide an opportunity to promote the charity to the donors.
We maintain impressive Live Connect rates of 60-80% which are higher than the average connect rate. Our talented agents and higher than normal Live Connect rates ensure our donors feel appreciated and continue to give ongoing support.