The focused goal of the HIVE is to provide customized solutions that meet the needs of our clients by utilizing the most advanced technology available. This allows us to maximize our service levels and connect rate which means more donors for our clients, and more success for their campaigns.
We’ve developed a customized Predictive Dialer system exclusively tailored to meet the needs of charitable organizations and fundraising partners. This system allows us to effortlessly develop and launch highly effective campaigns. Our unique tracking software allows us the ability to analyze our contact and connection rates to provide us with insight regarding when to dial out and for how long- even on which dial mode.
Within the HIVE, our team is by far our greatest asset. Our experienced agents, team leads, supervisors and support staff are all committed to providing the highest level of service during every interaction. Our unwavering quality of service can be attributed to our rigorous training programs, quality assurance call monitoring/scoring and ongoing coaching for all team members.
Our HIVE operates within a league of its own. While many call centres embrace a ‘one size fits all’ model, our HIVE analyzes data to develop campaign strategies unique to your cause. We pride ourselves on being small enough to cater to each individual client, and large enough to tackle the most complex call and marketing campaigns. We believe in developing strong, ongoing partnerships with our clients.